Change Fluency: Foundations
Adapt with confidence as AI and new technology reshape your work
AI tools, AI agents, new security threats and other technologies are changing how work gets done, often several at once. This free course from the Enterprise Technology Association (ETA) helps you handle that change with confidence: understand what's happening, manage your own reaction, build new skills safely and help shape how change lands on your team. You'll leave with ETA's SHIFT framework and a 30-day change plan you can use right away.
What you'll learn
- Why change at work now feels continuous, and what the research says
- Common reactions to change, the learning dip and the three needs behind most hard reactions
- ETA's SHIFT framework: Set the why, Hear the people, Invest in skills, Fit the work, Track and tune
- A simple weekly practice habit and how to ask for the training you need
- How to track your progress and talk with your manager about change
- How to see a change through five parts of your work and help teammates through it
Who it's for
Everyone at work, in any role or industry. No technical background is needed.
How it works
Three modules with a short Try it exercise in every lesson, a knowledge check at the end of each module and a final assessment. Score 80% or higher on the final assessment to complete the course (1 credit hour). This is part of Level 1: Foundations of the ETA Certified Change Leader, with Leading Change in the Intelligence Age: Foundations; Levels 2 and 3 are included with ETA Leader membership. Pair it with Leading Change in the Intelligence Age: Foundations if you lead a team or a project.
Facts in this course are current as of late 2026; check the sources for the latest.