Leading Change in the Intelligence Age: Foundations
Lead people through AI and technology change so it sticks
Most organizations have access to capable AI tools. Far fewer have changed how work gets done. This free course from the Enterprise Technology Association (ETA) shows leaders how to close that gap: make the change make sense, make it safe, make it possible and make it stick. You'll use ETA's SHIFT framework and leave with a change story, a workflow redesign plan and a one-page SHIFT plan for 30, 60 and 90 days.
What you'll learn
- Why AI change stalls, and what research links to change that sticks
- ETA's SHIFT framework from a leader's point of view, with the SHIFT readiness check
- How to write a change story and talk about jobs honestly
- How to plan training that sticks, make practice safe and redesign workflows
- How to measure adoption, value, experience and risk, and read resistance as information
- A 15-minute impact snapshot of who a change affects and who can help or block it
Who it's for
Managers, team leads, project owners, HR and learning leaders, and executives in small organizations. No technical background is needed. The examples focus on AI and AI agents; the approach works for any technology change.
How it works
Three modules with a short Try it exercise in every lesson, a knowledge check at the end of each module and a final assessment. Score 80% or higher on the final assessment to complete the course (1 credit hour). This is part of Level 1: Foundations of the ETA Certified Change Leader, with Change Fluency: Foundations; Levels 2 and 3 are included with ETA Leader membership. Pair it with Change Fluency: Foundations, which uses the same framework for everyone on your team.
Facts in this course are current as of late 2026; check the sources for the latest.