Leading Change in the Intelligence Age: Practitioner
Plan, run and measure a real change for your team
Leading Change in the Intelligence Age: Foundations showed you why AI change stalls and how ETA's SHIFT framework makes it stick. This Practitioner course from the Enterprise Technology Association (ETA) gives you the tools to plan and run a real change for a team or department, from the first impact assessment to the dashboard that tells you it's working.
What you'll learn
- Team change impact assessments and stakeholder maps that show where to focus
- Communication plans by audience, manager toolkits and two-way channels
- Champions networks, role-based training and support after go-live
- Pilot design and team workflow redesign, and how to decide to scale, adjust or stop
- Diagnosing resistance with SHIFT, difficult conversations and honest job conversations
- Change dashboards across adoption, value, experience and risk, without surveillance
Who it's for
Managers, team leads, project owners and HR and learning partners who have taken Leading Change in the Intelligence Age: Foundations (or have equivalent experience) and are leading a real change. No technical background is needed.
How it works
Three modules with a Try it exercise in every lesson, a knowledge check at the end of each module and a final assessment with two short written answers. Score 80% or higher to complete the course (2 credit hours). This is part of Level 2: Practitioner of the ETA Certified Change Leader, with Change Fluency: Practitioner.
Facts in this course are current as of late 2026; check the sources for the latest.